FAQ

FAQ - FREQUENTLY ASKED QUESTIONS

How do I choose the size?

We have a Fitting Room on our website where you can enter all your body measures and you will get the right size for you! You can also have a look on the Size Chart just below the Fit Finder tool.

 

How much does the shipping cost?

Shipping is free for Italy, 8,90 for European countries and 16,90 for Non-European countries.

 

How do I take care of my bikinis?

Gently hand-wash them in cold water with soap or detergent and let them fry outdoors. Don't wash and dry in the washing machine / dryer. With every order you receive our holographic zip bag to store safely your bikinis, especially when wet!

 

Can I return my items?

Yes, we accept returns. You can also purchase the Return Insurance with your order to have it free and from the comfort of your home, we will take care of everything. If you don’t purchase the Return Insurance you can still return your order at your cost and responsibility to ship back the package.

Please read carefully our Refund Policy for returns to be accepted.

 

How is the brand sustainable and high quality?

Our bikinis are sustainable and high quality in every part, from fabrics, to production, to packaging. For details information visit the Concept page.

 

How can I receive support?

You can reach us by completing the format from Contact Us quick link at the bottom or write directly an email to koralyaswimwear@gmail.com.